Good evening, I can understand on April 21, the comments of the customer named Robin in Pennsylvania about Hertz employees. I had been in possession of a 2020 Infiniti X60 leased at COS Airport since March 28, 2020 and contacted Hertz Car Sales by phone to offer the purchase while I was extending the lease. Kathryn, on May 20, my truck was hit by one of your rental vehicles in the rear passenger district. After a series of calls, I finally got a damage number, Hertz should contact me, two weeks pass, nothing, call again, finally get an ad number to call. I have called him twice in the last two weeks and have not received an answer. I want you to email me so we can get in touch and you can share my claim number and resolve this issue. It is dangerous for me to use the truck without rear brakes or directional lights. Hertz is the worst, believe me, I`m one of those who don`t complain. Being reasonable is my MO.
Conflict-free. I was in one of the offices to pick up a car. Experience of lack of staff at this location. About talking and insulting a client about why they couldn`t deposit rent elsewhere. The vehicle I drive has steering problems, I was instructed by the duty officer to put air in the tires. No indicator lights were displayed for the tires. After spending 58 minutes on the phone, several officers refused to allow me to speak to a supervisor. Now, it`s been more than an hour before they were told they didn`t have a vehicle I could change on.
This vehicle is uncomfortable and driving terribly on the highway. This company does not deserve my business. HERTZ is the worst. They charged me over $250 because I returned the wrong keys and didn`t give them their keys within 24 hours, even though they have extra keys. They do not have a work number. Customer service is located in South America and you can`t talk to a manager. No matter what number you call, it goes to South America because all numbers are ported. No one at headquarters answers. Let`s see if they respond on Twitter!! I am a member of the Gold Club.
CUSTOMER_SERVICE_PHONE(NUMBER)-+1 8O5 6O8 54O6 CUSTOMER_SERVICE_PHONE(NUMBER)-+1 8O5 6O8 54O6 CUSTOMER_SERVICE_PHONE(NUMBER)-+1 8O5 6O8 54O6 CUSTOMER_SERVICE_PHONE(NUMBER)-+1 8O5 6O8 54O6 My 2021 Ford F-150 Platinum ($85,000) has been warranty repaired at Koons Ford. The air barrier was damaged, but the truck was roadworthy. I was put in a Hertz Ford Edge rental car until the repairs were completed. Fast forward to yesterday. I get a threatening email from Hertz to pick up the vehicle because it was used without permission. I called Koons Ford and they assured me that the problem was solved. Fast forward to this morning. The vehicle was taken by Hertz in the middle of the night with my belongings inside. The driveway was also damaged by the drop-off truck that pulled the vehicle out of my driveway.
Today, I have not yet received my belongings and I have received a replacement Hyundai car. I was originally told that I could only get a Ford Renatl/lend because my new car warranty would only pay for a comparable Ford loan/lease. What a joke about Koons and Hertz. We are now expecting snow in the forecast. I`m going to take legal action! We paid $50.00 in cash for a deposit for a rental car. And I was told we would get it back by check. Your business has the worst customer service. Your customer service representative hung up on us. It`s been almost 8 weeks and still haven`t sent us a check. We were told that there was no way to track the cheque that they said was processed. HOW DO YOU RUN YOUR BUSINESS? You should be ashamed of yourselves. You should spend money to train your employees with customer service skills and how to process refunds to people who make you rich.
First and foremost, member of the Gold President Circle. Receive calls and emails from Aaron.Wignall@hertz.com indicating that my car has not been returned and please send them a copy of the return receipt. As HERTZ well knows, they push us to hand over the cars without waiting for the receipt. As HERTZ also knows, you can go to THEIR OWN COMPUTERS and see that the car has been dropped. Why was I contacted in the first place? Why was my AMX charged $100 per day for a returned car? Either Aaron is incompetent, lazy, or stupid. Because I was traveling outside the country, I didn`t see or receive all the messages until I returned. In the meantime, I had to cancel my AMX, there was a fee for a car I hadn`t rented. Again.
Instead of emailing me and calling Robo in my office, a simple glance at my files with HERTZ would have shown him the time and date of filing. Thus.. stupid? lazy? incompetent? I rented a vehicle from Hertz from 26.02.20 to 29.02.2020. Rent was $264.00 with a $200 deposit. Not only was my car not ready when I picked it up and had to buy another vehicle, but now they charge me a $300 cleaning fee when I cleaned the car before coming back. I spoke to Kevin Supervisor on the IAH Airport Hertz website, and was assured that he was just waiting to receive photos and that I would know at the end of the day why I was billed, it was 03/04/2020. Now, neither Kevin nor anyone at Hertz picks up the phone or answers my calls. The customer service is deplorable and I will never rent a car from Hertz again in my life.
Challenge the indictment with my bank and forward this matter to the companies. I`m basically the media kit, so I hope to schedule a phone appointment with you that will take about 15 minutes. I know you`re busy, so I`ll email you a link at the beginning of the call, which we`ll review together. During the interview, you will receive all the details you need to make an informed decision about promoting your business and services in the magazine. I had booked a car online to pick it up at Phoenix Sky Harbor Airport on 23.03.2022 at 12:15. The initial booking came for 949 Cambelback RD Phoenix So I called Hertz directly and they said it was “no problem, it happens all the time”. All I had to do was take the shuttle to Hertz and the booking would be transferred. I said, why not do it now and the woman assured me that everything would be fine.
Well, the lady was wrong because I was informed once at the airport. I had to download Uber and pay $23 to walk 11 minutes to where my rent was. I arrive at Hertz at 11:30. And everywhere outside and inside there are people. and not ONE vehicle on the property. I go in and I`m sorry we don`t have cars, you can call Hertz to cancel because we can`t. Excuse me! I had an online reservation.